Coffee Traders Ltd or CoffeeCapital.co.uk
This page outlines all of Coffee Traders Ltd policies which affect you and issues that you may have questions about. If you have a question that is not answered here, then please email us using the contact form.
We ensure that all of our suppliers is in a position to ensure that your coffee can be sent out within 24 hours of your order being received. Currently most items are sent by 1st Class Mail or occasionally by 2nd Class, larger items however will normally be sent by courier. We reserve the right to select a different method of carriage at our discretion.
We make every effort and work hard to meet your expectations both in terms of the quality of our products and our service, and this includes getting your order to you as quickly and efficiently as possible. There are occasionally delays, but this usually only happens at busy periods i.e. Christmas. So to ensure that you receive your order, especially if it’s for a special occasion please give yourself an extra day or so.
Who doesn’t hate getting through to the final checkout only to see an exorbitant delivery charge added to your final bill? Coffee Trader Ltd believe that the price you see is the price that you should pay. This is why we include the cost of delivery in the price that you see when buying. If you are looking to process a large order please get in touch so that we can see what we can do around delivery charges and possible discount. Alternatively if you require your coffee next day this can be possible but would incur an additional charge.
We try to ensure that all orders are dispatched within 24 hours of receiving the order, in some instance this may take a little longer. Where this is the case we will try to email you to keep you up to date with where your order is.
Coffee Traders Ltd cannot be held responsible for any delays in delivery due to the Royal Mail or other Courier services, and therefore request that customers should in the first instance contact us and inform us of any delay. Every effort will be made to resolve any problems with the delivery as quickly as we possibly can.
When placing your order please ensure that all details are correct. A confirmation of your order will be sent to the email address provided requesting that you once again check the details to avoid any delays in fulfilling your order. We cannot be held responsible for errors made to the delivery address. We reserve the right to withhold any form of refund if orders have been lost due to errors made by the customer, so again please check the details you provide.
If items are returned to us as no one was in to receive the parcel, an additional delivery charge will be required to re-send the order.
Please note: Deliveries to remote areas of the UK such as the Offshore Islands, Scottish Highlands, Isle of Man etc may take up to 2-3 days.
Special Delivery Instructions
Coffee Traders Ltd are unable to guarantee special delivery instructions but if you do have any special delivery instructions; in particular if you’re not around to receive your delivery, then please email us at time of order with your instructions and we will try our best to ensure they are carried out.
0161 714 8400
0330 4005 330
Calls to 03 numbers cost no more that a national rate call to a 01 or 02 number and will count towards inclusive minutes in the same way as 01 and 02 calls. Calls may be recorded. If calling from abroad calls will be charged at the international rate set by that country and your provider.
Our staff are available from 6am – 8pm GMT, Seven days a week. Answer phone service is available at all other times and at peak call times. We will endeavour to get back to you at the latest the next day
Cancellation Rights and Guarantees
Coffee Traders Ltd offers a 100% satisfaction cancellation right and guarantee, which means if you are not satisfied with any product that you purchase from our online store you can cancel your contract within fourteen working days, the fourteen working day cancellation period begins the day after the goods are received, for a full refund. Full money including the initial postage and packing charges (where a premium delivery service had been chosen, only the standard delivery charge will be refunded) will be refunded within fourteen calendar days of your goods having been returned to us. Please ensure that these are returned to us with your proof of postage.
Your purchase cannot be refunded if the item is not in as new condition i.e. the bag has been broken in anyway, the product has been removed from the packaging or if the item has been customised / personalised in any way i.e. ground to your request or a customised blend.
If for any reason an item ordered has not been delivered, you must notify us within 30 days of the dispatch email date.
This does not include normal wear and tear.
Any promotional item received must also be returned for a full refund.
Should you wish to cancel your order please notify us as soon as possible. If the order has not yet been shipped we can simply cancel the order. However, if you are in receipt of your goods you the consumer must arrange for the return of the goods at your own costs.
Coffee Traders Ltd believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times. However, should any goods or aspect of our service not meet your expectations please let us know by contacting us or by writing to:
Customer Services Department, Coffee Traders Ltd, Apt 14 Limehurst, 7 Limehurst, St Margarets Road, Altrincham. WA14 2BG
We will acknowledge receipt of all complaints by return and endeavour to fully answer all queries within 5 working days. If your query cannot be answered fully in this time, we will contact you to advise a likely time-scale for resolution.
We reserve the right to cancel an order due to incorrect pricing being entered on this website as the result of a mistake.
Nut Allergy – Safety Advice
Please note that some coffees may contain or have traces of nuts and/or nut oils or may have been processed alongside other products containing nuts or nut oils.Coffee Traders Ltd cannot be held responsible for any issues resulting from food allergies.
Whilst we attempt to ensure that all of our suppliers carry stock of every item listed on our site, during periods of high activity some products may become temporarily unavailable. In the unlikely event of this occurring we will contact you with details of when the goods will be in stock and offer you the following options:
- A full and prompt refund.
- An alternative coffee
- The item will remain on backorder and dispatched when in stock.
Promotional codes are allocated by Coffee Traders Ltd or by an authorised third party.
These codes once entered may apply a discount, a special offer, free gift or other. So please refer to the offer terms which were issued together with the promotional code to confirm the specified reward.
- Promo codes cannot be used in conjunction with any other offers or codes unless stated otherwise.
- Promo codes can only be used by residents of the UK unless stated otherwise.
- Promotional discounts or other offer will be applied at the checkout once the correct code has been entered into the promo code box.
- Promo codes do not apply to postage and delivery charges.
- Promo codes must be entered during the checkout process as discounts cannot be applied or refunded once an order has been processed.
- Coffee Traders Ltd reserve the right to withdraw any Promo code without notification.
If you experience any problems then please contact us on 0300 4005 330 or email email@example.com
If you have mislaid a code that has been issued to you and would like another then please do contact us and we’ll be happy to re-issue.
Our Privacy and Cookies Policy
Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not normally be disclosed to third parties. In some circumstances however we may need to disclose your personal details to a third party so that they can provide and fulfil a service you have requested. Any information about you that we pass to a third party will be held securely by that party, and used only to provide the services or information you have requested.
We promise that the data you provide to us will never be sold to a 3rd party for any purpose whatsoever. The information you provide will only be used by us to facilitate your order and to communicate with you about an order or for us to send you News, Information and Promotions.
We only request a telephone number should we need to contact you quickly regarding your order.
We want to make your customer journey and ordering process easy when using coffeecapital.co.uk . Cookies are small files placed on your computer or mobile device and used to improve our services to you.
What cookies do we use?
- Temporary cookie generated to test if cookies are enabled on the visitor’s browser.
- Recognising that you may already have given a username and password for the customer logged in section so you don’t need to do it each and every time you visit us.
- Stores a unique reference to customers cart contents.
- Stores a reference to the customers order number after an order has been generated.
- All these cookies are essential and are totally compliant with the cookie law which came into effect on 26th May 2012.
Terms & Conditions |Coffee Traders Ltd
These terms and conditions (“the Terms”) govern the users (“you” or “your”) use of the website www.coffeecapital.co.uk (“the Website”) and your relationship with Coffee Traders Ltd whose registered office is at Apt 14 Limehurst, St Margarets Road, Bowdon, Altrincham WA14 2BG (“we”, “our” or “us”). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us .
By using the Website you agree to be bound by these Terms.
We reserve the right to amend these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
3. Website Registration
You warrant that the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. You will notify us immediately of any changes to the personal information by e-mailing or telephoning our customer care on:
t. 0161 714 8400 or 0330 4005 330 | e-mail address: firstname.lastname@example.org
5. Protecting Your Security
We take the risk of internet fraud very seriously. We make every effort to ensure all orders are thoroughly checked using the information already supplied. However, there is the possibility that we may need to contact you to make further security checks. We ask your co-operation to allow us to complete these check as quickly and efficiently as possible. Fraudulent transactions are not be tolerated by us, and will be reported to the relevant authorities.
By accepting these terms and conditions you consent to such checks being made. Personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. The Website may only be used for lawful purposes and in a lawful manner.
You agree to fully indemnify, defend and hold our directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.
8. Third Party Links
As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail or telephone (or by other means if no e-mail address or phone number has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. We may offer to send part of an order with out of stock items to follow later, this is at our discretion.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is completed last.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
If you add a delivery note requesting the goods to be left (i) with a neighbour or any other alternative address or (ii) left without a signature in your garden, out building or elsewhere within the perimeter of the given delivery address, this is done entirely at your own risk. In addition the delivery driver is under no obligation to follow any much message if they do not feel the parcel will be left secure.
10. Cancellation Rights
Where you have purchased the goods or services as a consumer you are entitled to cancel any contract completed with us within 7 days from the day after receipt of the goods or services. We will endeavour to deal with any refunds in a prompt manner. We will issue refunds to the debit/credit card used to place the order.
Returned good must be returned in the same condition as they were when they were delivered until such time as the goods or services are either collected by us or delivered back to us by you.
To return any items, e-mail us at email@example.com quoting your order number. The items should then be returned by an agreed delivery method.
We cannot cover return postage costs. Items should be returned to us by Recorded Delivery or equivalent service. You may obtain a proof of posting at any post office, this is free of charge.
11. Price and Payment
All prices shown are correct at the time they are entered on to the system. We reserve the right, however, to change prices at any time without notice to you.
Orders with a delivery address outside the UK may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information. We also reserve to right to refuse any order with an overseas delivery address or charge for additional carriage.
Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with the Terms, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.
You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
12. Eligibility to Purchase
To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website you must:
if an individual, be 18 years of age or over; and
register your real name, address, phone number, e-mail address any other details requested.
By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
13. Intellectual Property
The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensor’s.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
14. Limitation of Liability
The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
incompatibility of the Website with any of your equipment, software or telecommunications links;
technical problems including errors or interruptions of the Website;
unsuitability, unreliability or inaccuracy of the Website; and
failure of the Website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
17. Entire Agreement
These Terms form the entire basis of any agreement reached between you and us.
18. Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
19. Confectionery & Biscuits
We recommend that they are consumed within 8 weeks of receipt. All products are individually dated to ensure the products are consumed when they are at the best.
Customers should be aware that traces of nuts may be present and therefore cannot guarantee that any sweets supplied are free of nuts and nut traces. Please note that ingredients provided are those from manufacturers’ packaging and lists and are therefore as accurate as those available from sweet manufacturers, we therefore cannot be held responsible for their content.
If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You grant Coffee Traders Ltd and its sub-licensees the right to use the name that you submit in connection with such content, if they choose.
You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
You agree to perform all further acts necessary to perfect any of the above rights granted by you to Coffee Traders Ltd, including the execution of deeds and documents, at the request of Coffee Trader Ltd.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Coffee Traders Ltd:
The content and material is accurate;
Use of the content and material you supply does not breach any applicable Coffee Traders Ltd guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Coffee Traders Ltd for all claims brought by a third party against Coffee Traders Ltd arising out of or in connection with a breach of any of these warranties.
Winners of the review competition will be notified by email. Failure to respond to our notification email within 20 days will result in the prize being forfeit.